Administrative & Showroom Support

Location

Rohnert Park

Type

Full Time

Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. Today, there are more than 1,300 Budget Blinds franchise territories serving 10,000 cities across North America, installing 50,000 window treatments per week! We offer custom solutions that consumers cannot get anywhere else, including blinds, shades, shutters, drapery, and smart home solutions. Budget Blinds is part of the Home Franchise Concepts (HFC) family of brands along with Tailored Living®, Concrete Craft® and AdvantaClean®, Kitchen Tune-Up®, and Bath Tune-Up® making HFC one of the largest home services franchisors in North America.

As the face of the company, you will be responsible for greeting visitors, answering phones, and assisting customers with their selection of window coverings. You will need an outgoing personality and be able to provide excellent customer service. We don’t take ourselves too seriously, but we take our jobs very seriously. You should be highly organized and have strong attention to detail as well as be able to work independently and prioritize projects.

Administrative duties include but are not limited to quoting and ordering window treatments, booking in-home and virtual consultations, preparing necessary documents or items for sales and installation teams, and overall customer support post-sale.

Responsibilities

Greet customers upon entering the showroom with a friendly welcome
Understand customers’ requests and respond with the appropriate action which may include
- Pricing window treatments
- Following up on existing orders
- Providing design advice
Manage and organize office tasks as assigned
Answer business phones and handle requests
Execute defined procedures/processes to eliminate errors and keep the office organized
Effectively use office software(s) to
- Schedule appointments
- Provide quotes
- Order Products
- Manage product delivery and installation
Manage office supplies and orders as necessary
Resolve customer reported issues or escalate
Follow up with suppliers, customers, and colleagues regarding issues or questions
Distribute communications to the team as necessary

Qualifications

Previous sales or customer service experience preferred
Working knowledge of office software and equipment
Thorough understanding of office management procedures
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Excellent written and verbal communication skills
Proficiency in MS Office and technology overall

Benefits/Perks

Career Advancement Opportunities
Generous benefits
Competitive salary
Ability to earn Bonuses

Compensation: $17.00 - $25.00 per hour

The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position.

Budget Blinds of Petaluma/West Santa Rosa

Budget Blinds began with a strong passion for building a unique niche in the window covering industry, delivering a highly personalized service to meet the needs of busy consumers in North America. We have a network of more than 1,000 franchise territories serving nearly 10,000 cities throughout the United States, Canada and Mexico, enabling us to provide the best selection, pricing and warranty available.