Operations Team Member

Location

Williamsburg

Type

Full Time

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Operations Team Member

The goal of the Operations Team Member position within Budget Blinds at our Williamsburg office is a customer-facing position from the standpoint of answering and making phone calls. Our customer experience is key to our success and the Operations Team Member will be assisting on the front and back end of this experience.


Our Core Values that we expect you match organically are the following:

1. Team First
2. Respect for All
3. Communicate with a Purpose
4. Personal Accountability and Integrity
 
Daily/Weekly Responsibilities:
·      Show up to work from 8:00am-4:30pm Mon-Fri with a positive attitude and a hunger to make an impact
·      Answer your extension in a prompt, friendly, and helpful manner, every call
·      Call all new leads that have come in from our various sources within 24 hours of hitting Touchpoint
·      Schedule new customer appointments as well as customer follow up appointments for the sales and installation team
·      Send out customer updates via email to those scheduled to receive them each week
·      Special projects from management that involve creative thinking as your knowledge of the company expands
 
Qualifications:
·      Enthusiastic and committed to providing exceptional customer service
·      Organized and capable of multitasking in a fast-paced environment
·      Polite and friendly communication style
·      Fearless and confident in handling customer inquiries and issues
·      Possess high emotional intelligence and empathy
·      A team player with a strong commitment to helping others on their team as well as others in their community
·      Professional appearance 
·      Drug and alcohol free at work
·      Wearing and representing the Budget Blinds “Jersey” in a “make momma proud” way
 
Key Metrics:
·      Phone Metrics
·      Customer Update Metrics
Compensation: $35,568.00 per year

The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position.

Company Website: budgetblinds.com

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