Office Manager

Location

Mission Viejo

Type

Full Time

Pay: $24-$30 per Hour + Bonuses

Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. We are looking for an experienced Office Manager to organize and run the day-to-day operations of the office. This includes but is not limited to reviewing window treatment orders, booking in-home and virtual consultations, calling vendors and tracking shipments, scheduling install appointments, entering invoices, data entry, answering phones, warehouse inventory (checking in product, etc.)and overall sales staff support. You should be highly organized, have exceptional communication skills, have a strong attention to detail as well as be able to work independently and prioritize tasks and projects. A high level of computer skills experience, including but not limited to Microsoft Office and file management is required.

Benefits/Perks

Paid Training
Career Advancement Opportunities
Flexible Scheduling
Ability to earn bonuses
Communication Tools Provided
Paid Holidays

Responsibilities

Manage and organize all office paperwork
Answer incoming phone calls promptly and professionally, providing exceptional customer service and addressing customer inquiries or concerns
Execute defined procedures/processes to eliminate errors and keep office organized
Effectively use office software(s) to
- Schedule appointments
- Review Product Orders
- Data Entry support
- Collect customer payments and send review links
- Track all repair activity in Excel sheet and review with management
- Accurately record customer information, product preferences, and sales-related details into the CRM system
- Communicate with team via email and text
Manage product delivery and installation, including checking in and laying out boxes for installation
Creating paperwork to track new orders and repairs coming into the warehouse
Follow up with suppliers, customers and colleagues regarding issues or questions
Coordinate and schedule repair calls and/or troubleshooting with customers, review archived orders and call vendors to place repair orders
Tracking product and scheduling freight appointments
Engage with walk-in customers to understand their window covering needs and book sales appointments
Collaborate with the outside sales team, providing support as needed in areas such as scheduling appointments, preparing sales materials, and conducting follow-up calls

Qualifications

2 years of customer service / office management strongly preferred
High level of proficiency with MS Office Suite, particularly Excel and Outlook, and Quickbooks
Thorough understanding of office management procedures
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Excellent written and verbal communication skills
Proficiency in customer management systems, including app based communication platforms, Dropbox, and CRM
Must be able to lift boxes up to 50 lbs
Self-directed and able to work independently as well as with a team
Friendly, courteous, and pleasant with all types of people
Written and verbal communication skills are critical when interfacing with all levels of Budget Blinds staff and clients
Punctual and dependable
Ability to pass a drug screen test and background check
Experience with window coverings industry is helpful
Social media / marketing management is helpful

interior design, windows, window treatment, office manager, manager, warehouse, administrative, sales support

Compensation: $24.00 - $30.00 per hour

The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position.

Budget Blinds of Tustin/Mission Viejo/Coto de Caza

Budget Blinds began with a strong passion for building a unique niche in the window covering industry, delivering a highly personalized service to meet the needs of busy consumers in North America. We have a network of more than 1,000 franchise territories serving nearly 10,000 cities throughout the United States, Canada and Mexico, enabling us to provide the best selection, pricing and warranty available.